When trying to access IDmobile websire on my A22 Samsung phone I get message “Sorry you have been blocked”. The company appears to be Cloudflare which recommends contacting site owner with Cloudflare id .. 8fc3bb8a3adf768c. So has anyone else had this issue if affects both the App and website access. Strangely my laptop can access site successfully. Any clues o what is going on here or what could be cause?
Doug
Best answer by Daz_S
Hi there
Don’t worry, you’re not alone 🙄
You mean this one?
Right I know some of the reasons why this does this (and I can make this happen at will). Basically as part of its internal security the app carries out certain checks. Without giving too much away it checks the connection it is using (WiFi or data). So if you start on WiFi and move out of range of the WiFi your phone drops to data (and this app ‘sees’ this) and then when you move back to the WiFi (it sees this too) and then the gates slam shut, alarm bells go off and we rightly get cheesed off. But once this happens due to how the app caches everything we do it can keep that page - the trick is to force close the app and reopen it again.
So to prevent this turn off mobile data and use only WiFi as a full proof method but also stay in range of the WiFi
What you can’t ‘fix’ is if you’re using data only and the signal is intermittent. My phone (using data) often bounces between 3G and 4G and this also causes the above message. So if your phone permits ‘locking’ onto 4G only then try this too.
+22Hi there
Don’t worry, you’re not alone 🙄
You mean this one?
Right I know some of the reasons why this does this (and I can make this happen at will). Basically as part of its internal security the app carries out certain checks. Without giving too much away it checks the connection it is using (WiFi or data). So if you start on WiFi and move out of range of the WiFi your phone drops to data (and this app ‘sees’ this) and then when you move back to the WiFi (it sees this too) and then the gates slam shut, alarm bells go off and we rightly get cheesed off. But once this happens due to how the app caches everything we do it can keep that page - the trick is to force close the app and reopen it again.
So to prevent this turn off mobile data and use only WiFi as a full proof method but also stay in range of the WiFi
What you can’t ‘fix’ is if you’re using data only and the signal is intermittent. My phone (using data) often bounces between 3G and 4G and this also causes the above message. So if your phone permits ‘locking’ onto 4G only then try this too.
+22No problem Doug
And yes, I can’t argue with your summary.
Who knows, maybe by this time next year it’ll work and restore peace and harmony…… then again this is iD!
OK Daz that sorted it, the one thing i would add is that clearing cache and data on IDmobile app didn’t resolve it and because it was generating a web page address I cleared browser Cache/data and rebooted. The problem then disappeared. It all makes sense now cos laptop is wifi only and that was working. You saved me alot of heartache so many thx 👍
+22Yeah I should’ve added how deep we have to dive at times, just a shame its an empty bucket we land in.
On the phone for the most part clearing the apps cache (1st), then this plus the data (2nd) and both with an uninstall and reinstall can sometimes fix this - as can force closing the app plus your bit.
Anyway, if you’re happy I’m happy. If you have anything else go awol pop back and we’ll see what games we have to play then!👍
Hello
Thanks for getting in touch with us here on the community.
Glad to hear the issue has now been resolved.
Thank you
Nat
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