Skip to main content

access denied for both your DM to my problem and my husbands phone number so no help . where do we go from here.

  • September 28, 2024
  • 1 reply
  • 7 views

Maureen Piff
New
 Contributor

Won’t recognise my husbands phone number just says access denied. Also you DM says access denied so no help. Seems you can’t even reply to a question.seems ridiculous why can’t you just have a reply that I can read, or is it you have no solution

1 reply

Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 3978 replies
  • October 3, 2024

Hey there @Maureen Piff, we’re sorry to hear that! 

 

When you say DM, so you mean on Community sorry?

 

If the contract is in your Husbands name, we’d need to speak to him directly. Please ask him to contact us directly via or live-chat, or via our social media pages, or via Community himself.

 

If the contract is in your name, please let us know, or contact us directly via a platform above.

 

Thank you,

Tyler