Hi on the way to my flight I bought an add on for Morocco the 5 days 10gb add on. When I click confirmed I wasn’t sure it had been bought as had no confirmation so I tried again.
I can see now I’ve bought it twice on my app when I only need the one. Help?
Best answer by Natalie W
Hello
Thank you for getting in touch.
We are sorry to hear this has happened.
We would need to wait for the add on to expire before we are able to make any adjustments.
When this happens, please get in touch with us either here or via Live Chat and we will be happy to help.
Thanks,
Nat
+22You need to use the iD online Live Chat service, to speak to a customer adviser
The advisers work until 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.
Hello
Thank you for getting in touch.
We are sorry to hear this has happened.
We would need to wait for the add on to expire before we are able to make any adjustments.
When this happens, please get in touch with us either here or via Live Chat and we will be happy to help.
Thanks,
Nat
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