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Account Access

  • September 12, 2024
  • 1 reply
  • 21 views

Thiago Augusto Donati
Community Member

I can't access my account, it says the information doesn't match, I don't know what to do anymore, I can't see my invoices, I go into the app, it asks me to enter the number, last name and date of birth. To say that the information doesn't match

Best answer by Kash M

Hi @Thiago Augusto Donati,

Welcome to the Community!

The link to the Help Hub may help you with your issue.

 

If you require further assistance, please let us know.

 

Kash

This topic has been closed for replies.

1 reply

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • September 16, 2024

Hi @Thiago Augusto Donati,

Welcome to the Community!

The link to the Help Hub may help you with your issue.

 

If you require further assistance, please let us know.

 

Kash