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Account Access

  • September 12, 2024
  • 1 reply
  • 20 views

Thiago Augusto Donati
Community Member

I can't access my account, it says the information doesn't match, I don't know what to do anymore, I can't see my invoices, I go into the app, it asks me to enter the number, last name and date of birth. To say that the information doesn't match

Best answer by Kash

Hi @Thiago Augusto Donati,

Welcome to the Community!

The link to the Help Hub may help you with your issue.

 

If you require further assistance, please let us know.

 

Kash

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1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • Answer
  • September 16, 2024

Hi @Thiago Augusto Donati,

Welcome to the Community!

The link to the Help Hub may help you with your issue.

 

If you require further assistance, please let us know.

 

Kash