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Account locked despite having credit

  • October 23, 2024
  • 1 reply
  • 8 views
L
New
 Contributor

Once again, I place £10 on my account, it only registers on line and I can only receive calls. No data is accessible and I cannot use the phone.

L

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 4825 replies
    • October 24, 2024

    Hi there @liane64, welcome to Community!

     

    Please contact our live-chat who can investigate if your add-on has been successfully added and why this may be:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

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