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Account suspended, payment taken then returned.

  • June 13, 2024
  • 1 reply
  • 103 views

Has anyone else had this happen? 

 

I changed my direct debit instruction, namely a change of bank, in ample time, with 3 weeks until the next installment. All seemed to go normally, with the money taken. Then it was immediately repaid back into my account as unpaid, even though the funds had been successfully taken. 

The bank account was funded, in credit, with more than enough to cover the DD.

I contacted my bank the next day who said the problem was at ID mobiles end. Im not sure how true this is, as they seemed as confused as to why the DD would fail as I was, given the funds were there, and probably just didnt want the hassle of dealing with it. 

I do not want to pay in any other way than Direct Debit. That is what I set the account up as & this is the only way I intend to pay, however it says I can only change my DD instruction once every six months, so cannot change the instruction again & am thus denied service. 

 

 

Best answer by Tom

Hi @Nicky2023 

 

Sorry to hear this, I’d recommend ensuring all details in the iD Mobile app/website (Name, Address etc) are all the same as you have it with your bank.

 

If you are still having issues with this, you should be able to call the team on 0800 049 2376 who will be able to assist setting up a direct debit.

 

Tom

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Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • Answer
  • July 1, 2024

Hi @Nicky2023 

 

Sorry to hear this, I’d recommend ensuring all details in the iD Mobile app/website (Name, Address etc) are all the same as you have it with your bank.

 

If you are still having issues with this, you should be able to call the team on 0800 049 2376 who will be able to assist setting up a direct debit.

 

Tom