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Activated e-sim, But ID mobile number now showing for the physical sim.

Q
New
 Contributor

Hi,

So I added an ID e-sim to my phone, to go along with my physical SIM on the Three network. The sim has added but I have an issue. The one labelled ‘3’ is definitely my physical SIM as when it is active I do a speediest with it which confirms it is on the ‘3’ network. Also, I disable it and use the other and it confirms it is on ID mobile… All good, kind of…. The issue I have is the 3 line is now showing my number as being the new ID mobile number?? it won't let me change it either.

 

Any help please?

 

 

Best answer by Matthew T

Not too sure @Qountdown, but at least they’re both working! Perhaps if it is the 3 SIM showing the incorrect number, it’ll be worth contacting them?

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    6 replies

    Q
    New
 Contributor
    • Qountdown
    • Author
    • New
 Contributor
    • 3 replies
    • July 25, 2024

    EDIT: so turns out that is NOT my ID mobile number as I just had a separate text confirming my number with them. So what is this random number assigned to my ‘3’ account does anyone know? it looks like I'm still getting texts come through to my original ‘3’ number so no idea what this number is/means!

    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 1978 replies
    • July 25, 2024

    Hey @Qountdown,

    Have you switched using a PAC from Three over to iD Mobile? Or are you wanting to use them in parallel.

    Thanks.

    iD Community Manager
    Q
    New
 Contributor
    • Qountdown
    • Author
    • New
 Contributor
    • 3 replies
    • July 25, 2024
    Matthew T wrote:

    Hey @Qountdown,

    Have you switched using a PAC from Three over to iD Mobile? Or are you wanting to use them in parallel.

    Thanks.

    Hi, 

    Using them in Parallel. Everything seems to be working. I can switch between the 2 networks, and still receiving calls on my primary number (3) and the ID mobile profile is also working well.

    I’m just very confused where this random number has come from. I initially thought it was the new ID mobile number, but turns out it isn't!

    Matthew T
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Matthew T
    • iD Mobile Employee
    • 1978 replies
    • Answer
    • July 25, 2024

    Not too sure @Qountdown, but at least they’re both working! Perhaps if it is the 3 SIM showing the incorrect number, it’ll be worth contacting them?

    iD Community Manager
    Q
    New
 Contributor
    • Qountdown
    • Author
    • New
 Contributor
    • 3 replies
    • July 25, 2024
    Matthew T wrote:

    Not too sure @Qountdown, but at least they’re both working! Perhaps if it is the 3 SIM showing the incorrect number, it’ll be worth contacting them?

    Yeah I'll probably just leave everything for now as I don’t want to be on hold to them for 7 hours! I initially thought it was the new ID mobile number as I say, but then received a text saying it wasn’t.

    Thanks anyway

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8193 replies
    • August 3, 2024

    Hi @Qountdown,

    Please get back to us here if you require further assistance.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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