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add ons

Lorraine Usher
Community Member

I signed up to a contract yesterday with an a recurring add on of unlimited data. My data is now showing 10MB how can I be confident I have my add on

 

Best answer by andewhite

Unfortunately ​@Lorraine Usher, iD seems to say they no longer sell recurring add-on products. 

These community articles might help, otherwise maybe have a web chat with iD customer service about your account. 

The iD advisers work until 8pm on weekdays.

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    2 replies

    andewhite
    Platinum 
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    • andewhite
    • Platinum 
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    • 12167 replies
    • Answer
    • April 14, 2025

    Unfortunately ​@Lorraine Usher, iD seems to say they no longer sell recurring add-on products. 

    These community articles might help, otherwise maybe have a web chat with iD customer service about your account. 

    The iD advisers work until 8pm on weekdays.

    Forum member (non-iD).
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3801 replies
    • April 16, 2025

    Hey there ​@Lorraine Usher, as kindly advised by ​@andewhite, we don’t sell re-occuring bundles anymore on PAYG.

     

    Are you on PAYG, or a pay monthly plan? If pay monthly and you’re talking about a loyalty, re-occuring bundle offered by customer services/sales team, then this won’t show up on the app/website when logged in, but will be active if it was promised.

     

    Thanks,

    Tyler

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