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Community Member
April 17, 2026
Question

Adding a new mobile plan to my existing account

  • April 17, 2026
  • 1 reply
  • 59 views

I already have an ID account which I created for my daughter. I now have a new plan with ID which I want to add to existing ID account. How do I do this as when I enter my exiting mobile number it says it doesn't recognise it. Also I wish to provide my PAC number so that my existing number can be quickly transferred . As yet I have not received my new SIM. 

    1 reply

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    April 17, 2026

    Hi ​@Marnu,

    Please accept my apologies for any inconvenience caused to you in relation to the registration issues, I will suggest that you do wait to transfer the number first before you register the new plan.
    Please see below for articles and links for this:

    How do I add my plan to the iD Mobile app? | iD Mobile Community

     Switch | iD Mobile Network 

    Thanks,
    Hosai

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