Skip to main content
Question

Adding a new mobile plan to my existing account

  • April 17, 2026
  • 1 reply
  • 2 views
M
Community Member

I already have an ID account which I created for my daughter. I now have a new plan with ID which I want to add to existing ID account. How do I do this as when I enter my exiting mobile number it says it doesn't recognise it. Also I wish to provide my PAC number so that my existing number can be quickly transferred . As yet I have not received my new SIM. 

1 reply

Hosai W
iD Mobile Employee
Forum|alt.badge.img+5
  • Hosai W
  • iD Mobile Employee
  • April 17, 2026

Hi ​@Marnu,

Please accept my apologies for any inconvenience caused to you in relation to the registration issues, I will suggest that you do wait to transfer the number first before you register the new plan.
Please see below for articles and links for this:

How do I add my plan to the iD Mobile app? | iD Mobile Community

 Switch | iD Mobile Network 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Not the answer you were looking for?


Create a new topic and ask a question to the iD Community.


Create a topic
Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
Terms & ConditionsAccessibility statement