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Question

adding a new phone number/sim card to my account

  • June 3, 2026
  • 1 reply
  • 11 views
D
New Contributor

hi,

I currently have 2 accounts/phone numbers with ID mobile. I want to transfer a third number from another provider to ID mobile. I’ve ordered an esim card from ID mobile and have my PAC code for this  number that I want to transfer. How do I go through the switching process?  I can’t do it on the app because it doesn’t recognise the number that I want to use. And the esim card has a new number attached to it, which I don’t want to use.

 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 23, 2026

    Hi ​@drali,

     

    Please let me know if you still require any further assistance regarding this matter.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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