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adding a number to my account

  • October 31, 2024
  • 3 replies
  • 107 views
Lynsey Clarke
New
 Contributor

I have 3 new sims I have moved from another provider, I have added two of the numbers to my account but it won’t accept the third number it says the details do not match? 

    3 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2296 replies
    • November 1, 2024

    Hi @Lynsey Clarke 

     

    Thank you for posting to us here on the community. 

     

    Can you please confirm if the number that you are trying to add is for an account in your name?

     

    Thanks,

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Lynsey Clarke
    New
 Contributor
    • Lynsey Clarke
    • Author
    • New
 Contributor
    • 1 reply
    • November 1, 2024

    Yes it is

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 4697 replies
    • November 2, 2024

    Hey there @Lynsey Clarke, if it’s stating the details don’t match, then please contact our live-chat with the account details you’re trying to register with, and they can help further:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Lynsey Clarke
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    • Lynsey Clarke
      Lynsey Clarke

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