Adrian

​@Adrian Ganea  Afternoon to you just like to ask you some questions.

Did you have a good service before and how long ago? 

What phone are you using does it support 4G or 5G?

How long as this problem been going on for and do you know if anyone local to you are also effected ?

Have you checked the network status to see if and report are announced use the link below?  Sometime these take some time to update. 

https://www.idmobile.co.uk/help-and-advice/coverage

Joe

I use a good phone, but the problem is that there is no good reception signal.

Be more careful with customers as he will leave this id company

Hey there ​@Adrian Ganea, sorry to hear that.

What’s the full postcode and what phone do you have please?

How long have you had issues for?

Does it affect calls, texts or data, or all three?

Thanks,

Tyler