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Active Contributor
February 19, 2026
Solved

Already on I'd can I keep same number

  • February 19, 2026
  • 17 replies
  • 1095 views

I'm already on I'd just got upgrade can I keep my Same number please 

    Best answer by WelshPaul

    You can’t port a number between iD Mobile plans. You’ll need to either return or cancel the new plan and upgrade your existing one or port out the number you want to keep to another network and then port it back.

    17 replies

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    February 22, 2026

    Give it to the network you want to switch to.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    February 22, 2026

    It the same company I'm with I'd how do I  give it to them 

    Active Contributor
    February 22, 2026

    Try switching but keep coming up something when wrong 

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    February 22, 2026

    It the same company I'm with I'd how do I  give it to them 

    You’ve been told repeatedly that you can’t port or transfer a number within the same network. It needs to be ported to a different network.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    February 22, 2026

    Hi ​@Sonia goldsbury 

     

    Kindly be advised that we’re unable to process number transfers from iD Mobile to iD Mobile, as the system does not support this and there is a risk that the number could be lost.

    The only way to keep your number would be to either complete an upgrade on your existing account, or transfer your number to another network first and then transfer it back to iD Mobile.

    I apologise for the inconvenience this may cause. If you’d like, I can guide you through the available options.

     

    Michael

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    June 27, 2026

    Hi just following this thread. I had a sim only deal with ID Mobile then upgraded and ended up getting a contract deal with them for an iPhone. I figured this would be an upgrade but they sent me an esim with a different number on it rather than keeping my old number. So I assume I need to the three way porting using a cheap PAYG SIM card to move the number around. Thanks

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 28, 2026

    Hi ​@karlito,

     

    Thanks for getting in touch.

     

    From what you've described, we'd recommend contacting our Customer Service team via Live Chat. They'll be able to review your account and confirm the best way forward based on how the new plan was set up.

     

    We'll be happy to help you from there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.