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Any idea why I'm overdue payment of £0?

  • August 21, 2019
  • 1 reply
  • 84 views
8bit_jesus
Community Member
So I recently ended my sim only iPad contract, the last date was August 8th, and I apparently owed 55p, which I paid.

Fast forward to August 14th - "your account is overdue - balance due 0.00"
August 15th - "your account is overdue - balance due 0.00"
August 20th (so nothing for 5 days) "your account is overdue - balance due 0.00"
but now August 21th - "your account is overdue - balance due 12.00"

The app was showing the same value and it changed today.

I haven't used the ipad data for months, and ended it back in June

Any ideas?

Best answer by Kevin M

We'll likely need you to contact us and confirm some personal details in order to take a look into this for you @8bit_jesus(nice username, and Minnie ears too).

If you could get in touch with us either through:

Dialling 0333 003 7777 for our Customer Services Team.
Reaching our Live Chat Team here: https://www.idmobile.co.uk/help-and-advice/contact-us
Contacting our Social Media Team on Facebook or Twitter
Emailing our office at: 

If you're choosing to email us, please include in your email your iD Community username, your full name, home address and postcode, mobile number, and email address.

Thanks

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1 reply

Kevin M
iD Mobile Employee
  • Kevin M
  • iD Mobile Employee
  • 2535 replies
  • Answer
  • August 22, 2019

We'll likely need you to contact us and confirm some personal details in order to take a look into this for you @8bit_jesus(nice username, and Minnie ears too).

If you could get in touch with us either through:

Dialling 0333 003 7777 for our Customer Services Team.
Reaching our Live Chat Team here: https://www.idmobile.co.uk/help-and-advice/contact-us
Contacting our Social Media Team on Facebook or Twitter
Emailing our office at: 

If you're choosing to email us, please include in your email your iD Community username, your full name, home address and postcode, mobile number, and email address.

Thanks

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