Anybody tell me why i had no data in tbe Channel Islands when the week before in Spain was great ?

The iD roaming partners in Guernsey are Airtel and Sure - did neither work during your visit, @Paul J Ford? 

Did you get a roaming rates message from iD when you arrived in Guernsey?

Thank you for your quick reply.

Neither of those networks worked for me as usually my Samsung Fold 3 phone selects these automatically.

Yes, I did receive a text from ID and read it and this is what is stated :

Welcome! With iD, you can roam free in 50 destinations worldwide. Use your minutes, texts and data as you would at home (fair use policy and surcharges may apply). Keep in mind that out-of-plan rates could cost up to GBP10.24 per 100MB. For more info, visit idmobile.co.uk/roaming or dial +447482227777 free from your iD phone. Enjoy your trip!

Thanks @Paul J Ford - hard to know why post incident.

You could trying asking the iD Mobile customer service team about this issue. 

Contact them online at https://idmobile.co.uk/live-chat - the advisers work until 8pm on weekdays.

🍀

Hey there @Paul J Ford, welcome to Community!

We’re sorry to hear you’ve had issues with roaming.

Did you have roaming enabled via both the iD Mobile app/website, and your phone’s own settings?

Did you try restarting your phone?

Did you try resetting network settings?

Our live-chat may also be able to help further:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

Hi Tyler, 

Price to visiting Guerney, I spent 12 days in Spain were I experienced none of these issues.

I did not alter or change any settings and when in Guernsey I expected the same.

I'm very disappointed to experience these issues as I have a state of the art phone and have an unlimited contract.

I missed several important wi-fi calls and was unable to liase with my family which was concerning.

After recommending several of my friends and family to ID mobile, I feel that I have let them down.

To say that I'm very unhappy is an understatement...

@Paul J Ford - I’m sorry to hear this. I’d recommend speaking to our Live Chat team and ask them to raise a ticket with 3UK - our network partner.

https://www.idmobile.co.uk/live-chat

Thanks.