anyone elses phones down again? | iD Mobile Community
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anyone elses phones down again?

  • June 26, 2025
  • 3 replies
  • 53 views

Warren Harte
Community Member

Phone service was down for most of yesterday, with the ability to make calls returning in the evening. I made a phone call before 9AM this morning no problem, then went to make another just after 9 and now my calls wont connect again. ID have been useless through out these outages with no info being sent to their customers. How am I supposed to run a business without the ability to make phone calls.

Best answer by Siân W

Hi ​@Warren Harte  we are really sorry for any inconvenience the outage caused. Our team worked as quick as they could to get everything up and running.

Unfortunately from time to time, as with any technology, sometimes things don’t work as they should. We completely understand this isn’t ideal, and are very sorry this happened to you.
 

3 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • June 26, 2025

Phone service was down for most of yesterday,

How am I supposed to run a business without the ability to make phone calls.
 

Just to say, a grey area maybe, but the iD Mobile terms & conditions say their network services are for personal, not business / commercial, use.

Perhaps iD Mobile isn’t a good choice for running a business from your iD mobile number. 


WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • June 26, 2025

Don’t be cheap. Get yourself a business plan with a service level agreement (SLA) that suits your needs.


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • June 27, 2025

Hi ​@Warren Harte  we are really sorry for any inconvenience the outage caused. Our team worked as quick as they could to get everything up and running.

Unfortunately from time to time, as with any technology, sometimes things don’t work as they should. We completely understand this isn’t ideal, and are very sorry this happened to you.