Active Contributor

Question

Anyone having problems with outgoing calls at all?

Forum|Forum|8 months ago
December 5, 2025
12 replies
215 views

Is anyone else experiencing issues with outgoing calls on iD Mobile? I have two lines in my name, both are affected, calls to UK landlines and mobiles fail in the same way (busy dialtone, call disconnects).
I spoke to a Live Chat agent, they said I’d need to increase my bill cap, at which point, it looked like it would be waste of my and their time to continue the conversation, so I thought I’d check here to see if anyone else was in the same boat.

G

Globus71

New Contributor

Yes, same here. Downdetector is lit up with iD mobile issues at the moment.

L

Lucian87

New Contributor

Yes, same here..The customer service does not have any idea about what's happening with their network..

F

fmrAuthor

Active Contributor

Yes, same here. Downdetector is lit up with iD mobile issues at the moment.

Thanks. Had a look at Downdetector as well. Also, makes me wonder why a Live Chat agent I spoke to decided to be so genuinely and blatantly unhelpful.

M

Michael Z

iD Mobile Employee

Hi @fmr @Globus71 @Lucian87

I’m really sorry for the disruption this is causing. We’re currently experiencing a confirmed outage affecting calls and PAC code requests. Our technicians are actively working to fix this as soon as possible, and we expect it to be resolved within the next 24 hours.
We know this isn’t ideal, but we won’t leave you in the dark. Compensation will be provided for each day you’re affected. Thank you so much for your patience and understanding.

Michael

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F

fmrAuthor

Active Contributor

Hi @fmr @Globus71 @Lucian87

I’m really sorry for the disruption this is causing. We’re currently experiencing a confirmed outage affecting calls and PAC code requests. Our technicians are actively working to fix this as soon as possible, and we expect it to be resolved within the next 24 hours.
We know this isn’t ideal, but we won’t leave you in the dark. Compensation will be provided for each day you’re affected. Thank you so much for your patience and understanding.

Michael

Thanks. The compensation doesn’t bother me personally, things happen. The unhelpful response from a Live Chat agent was what got my blood boiling a little bit.

Lamiya C

iD Mobile Employee

Hi @fmr and @Lucian87

I completely understand your frustration. I’m really sorry that the Live Chat response you received was unhelpful , that’s certainly not the experience we want for our customers.

We really appreciate your patience and understanding while our technicians work to resolve the outage. Your feedback is valuable and helps us improve our service so that situations like this are handled more smoothly in the future.

If there’s anything else we can do to support you while the issue is being fixed, please don’t hesitate to reach out.

Kind regards,

Lamiya

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W

Woody71

New Contributor

HI

Are we still having the same issue? I'm finding this is intermittent, can call out then not.

Any update?

regards

G

Globus71

New Contributor

Seems to have gone again this morning - I was in a call and it just disconnected and now getting the line busy siutation again when trying to make outgoing calls. Can receive incoming calls though.

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Goko

New Contributor

same ! what is the problem

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Michael Z

iD Mobile Employee

Hi @Goko ,

Is the issue happening when you call all numbers across different networks, or are you unable to call a specific network?

-Michael Z

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