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App issues


Darren mcclinton
Community Member

I am trying to get onto my app to pay a bill but when I do the password reset I never receive an email. I need to pay a bill but i can't get onto the app and the automated service isn't working with the card I want to use. Any ideas how else I can pay this bill or get onto the app? 

Best answer by Tyler

Hey there ​@Darren mcclinton, sorry to hear that.

 

Are you using the old or new app please, and have you also tried via the website?

 

If you cannot login, you can also make payment via any bank card via our automated payment phone-line, following the below instructions.

 

You can call our iD Mobile Payment Line on 0333 003 7777

You'll be asked for your mobile number so please enter: [INSERT NUMBER HERE]

Select Option 2 for Payments & Billing

Select Option 2 again for Making a payment

Your current balance is [INSERT BALANCE HERE]

You'll hear a message of the current balance and if this is correct, press Option 1 to pay this balance. 

If the balance is incorrect, please ignore the amount you hear and press Option 2 to pay a different amount.

Enter the amount in Pence followed by # to make the payment for this amount.

For example - £10.50 you'd enter 1050 followed by #

You'll hear the amount entered and press 1 to confirm.

Then proceed to make the payment.

 

Thanks,

Tyler

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2 replies

JoeKing
Silver Contributor
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  • Silver Contributor
  • 364 replies
  • April 14, 2025

@Darren mcclinton  Have you tried logging in via a web browser for the time being?

Did the app every work for you? 

There a new version which if on Android on the Play Store which has a date of 9 April 2025.

 

 

Joe 


Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 3801 replies
  • Answer
  • April 16, 2025

Hey there ​@Darren mcclinton, sorry to hear that.

 

Are you using the old or new app please, and have you also tried via the website?

 

If you cannot login, you can also make payment via any bank card via our automated payment phone-line, following the below instructions.

 

You can call our iD Mobile Payment Line on 0333 003 7777

You'll be asked for your mobile number so please enter: [INSERT NUMBER HERE]

Select Option 2 for Payments & Billing

Select Option 2 again for Making a payment

Your current balance is [INSERT BALANCE HERE]

You'll hear a message of the current balance and if this is correct, press Option 1 to pay this balance. 

If the balance is incorrect, please ignore the amount you hear and press Option 2 to pay a different amount.

Enter the amount in Pence followed by # to make the payment for this amount.

For example - £10.50 you'd enter 1050 followed by #

You'll hear the amount entered and press 1 to confirm.

Then proceed to make the payment.

 

Thanks,

Tyler