I am trying to get onto my app to pay a bill but when I do the password reset I never receive an email. I need to pay a bill but i can't get onto the app and the automated service isn't working with the card I want to use. Any ideas how else I can pay this bill or get onto the app?
App issues
Best answer by Tyler
Hey there
Are you using the old or new app please, and have you also tried via the website?
If you cannot login, you can also make payment via any bank card via our automated payment phone-line, following the below instructions.
You can call our iD Mobile Payment Line on 0333 003 7777
You'll be asked for your mobile number so please enter: [INSERT NUMBER HERE]
Select Option 2 for Payments & Billing
Select Option 2 again for Making a payment
Your current balance is [INSERT BALANCE HERE]
You'll hear a message of the current balance and if this is correct, press Option 1 to pay this balance.
If the balance is incorrect, please ignore the amount you hear and press Option 2 to pay a different amount.
Enter the amount in Pence followed by # to make the payment for this amount.
For example - £10.50 you'd enter 1050 followed by #
You'll hear the amount entered and press 1 to confirm.
Then proceed to make the payment.
Thanks,
Tyler
Reply.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.