Skip to main content
Community Member
August 25, 2026
Question

app not recognising my number

  • August 25, 2026
  • 1 reply
  • 16 views

I can login into id mobile but doesn’t recognise my phone number (it’s my original number and not id mobile number) 

1 reply

Hosai W
iD Mobile Employee
iD Mobile Employee
August 26, 2026

Hi ​@Mikola,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.