I have an e-sim and after the most recent app update the app is no longer working. It opens and I can't access any of the functions and my number is faded. I have followed the steps in other posts, clear network settings, deleted and restored the app etc.
Question
App not working after recent update
+9Hi
Thank you for your message. I’m sorry to hear the app isn’t working properly after the update. Here are some troubleshooting steps to try:
Restart your phone – A full reboot can sometimes resolve app glitches.
Check for further updates – Ensure both your phone’s operating system and the iD Mobile app are fully updated.
Reinstall the app – Delete the app, restart your device, then reinstall the latest version.
Check internet connection – Try switching between Wi-Fi and mobile data to see if the app loads correctly.
Try another device – If possible, log in on another phone or tablet to see if the issue persists.
Lamiya
So I have done all of the above, it works on another device but not my mobile. It worked before the update??
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