Hi ​@Emgregor ,

 

Thank you for your message. I’m sorry to hear the app isn’t working properly after the update. Here are some troubleshooting steps to try:
 

Restart your phone – A full reboot can sometimes resolve app glitches.

Check for further updates – Ensure both your phone’s operating system and the iD Mobile app are fully updated.

Reinstall the app – Delete the app, restart your device, then reinstall the latest version.

Check internet connection – Try switching between Wi-Fi and mobile data to see if the app loads correctly.

Try another device – If possible, log in on another phone or tablet to see if the issue persists.

Lamiya

So I have done all of the above, it works on another device but not my mobile.  It worked before the update??

I have the same issue the app just won’t load 

have done all the suggested remedies 

please advise 

Glad it's not just me, but mine is still not working.

Hi ​@Emgregor and ​@guyhcarter.

Thanks for sharing this.  I’m sorry to hear you’re experiencing issues with the app after the update.

It sounds like you’ve already tried the usual steps (clearing network settings, reinstalling the app).

I have sent you both a private message. Please join the following link https://community.idmobile.co.uk/inbox/overview to join the chat.

~Marquerita

Hi mines the same since the update, partially logs in, faded details and unresponsive, is there a fix yet, tried the usuals but seems app fault related?

Hi I have just moved over to ID and I have same issues with app ,its just greyed out on my phone 16 pro max ,but works fine on my wife's iPhone 14 ,please advise 

Hi ​@cdm31 and ​@adefr88 Have you tried to uninstall and reinstall the app?

~Marquerita

Hi yea I have followed all advised steps ,and uninstalled and reinstalled twice and still not working 

Hi ​@cdm31. Thank you for confirming, what is the error message you getting when trying to log in.

~Marquerita

Hi like the others there is no error message the app is logged in but all sections ie bill is greyed out and can not be selected ,there is a a small spinning cog and nothing can be accessed 

Hi ​@cdm31. I have sent you a private message. Please click on the following link https://community.idmobile.co.uk/inbox/overview to access your inbox.

~Marquerita

Exact same thing happened to me. I’ve followed all the steps to help and still isn’t working

Hi no uninstalling and reinstalling didn’t help, it looks like the app is struggling to get a full login and putting my data from your databases.. I get the same as everyone else and it’s obviously a widespread issue,

thanks,

Ade

Hi ​@Emgregor, ​@guyhcarter, ​@adefr88, ​@cdm31, ​@Gradstudent2025,

I’m Matt, the iD Community Manager. 👋 I’m sorry to hear you’re having issues with the iD Mobile app. Please can you confirm:

Phone Make & Model:

iOS Software Version:

iD Mobile app version:

I’m going to collate the information and raise the issue with our App team.

Thanks.

Hi,

iPhone 17 pro max

ios 26.3

app latest release

thanks,

Ade

Hi ​@adefr88 

Thank you for the information provided. This will be passed to our App team.

In the meantime, are you able to login to access the only account via the website with the link below.

https://my.idmobile.co.uk/login

Michael Z

Thanks for confirming ​@adefr88. We’ve confirmed it’s an issue with the new “Show Borders” Accessibility toggle. Apple are working on a fix, as are our App Team.

We’ve put communications out with steps how to turn off the toggle, or alternatively, using my.idmobile.co.uk.

Thanks.

Odd, the iD Mobile app works on my iPhone 17 Pro running iOS 26.3 with this setting enabled and disabled ​@Matthew T.

​@WelshPaul -

How strange! We’ve just been testing on a call this morning and everyone who turned it on, it then broke! Will be interesting if others in the thread can fix it by turning it off (or didn't have it switched on in the first place!)

Perfect that’s fixed it thanks 👍

For me, it has always been off. I enabled it after reading your post out of curiosity.

As you can see, I’m having no problems accessing the app with the setting enabled. It’ll be interesting to see if your suggestion resolves the issue for those who do.

Hi,

iPhone 16 pro max

ios 26.3

app latest release from App Store can’t see info on app

I have an iPhone 16 as per my original Post. 

​@Emgregor -

Apologies, I don’t see iPhone 16 in your original post, but thanks for sharing! Could you please check if you have “Show Borders” option on in the Settings? We believe this is causing the issue and Apple and are our App Team are working on a fix.

1. Open Settings.
2. Tap Accessibility.
3. Tap Display & Text Size.
4. Turn the Show Borders toggle to OFF.

Thanks.