Hi ​@Emgregor ,

 

Thank you for your message. I’m sorry to hear the app isn’t working properly after the update. Here are some troubleshooting steps to try:
 

Restart your phone – A full reboot can sometimes resolve app glitches.

Check for further updates – Ensure both your phone’s operating system and the iD Mobile app are fully updated.

Reinstall the app – Delete the app, restart your device, then reinstall the latest version.

Check internet connection – Try switching between Wi-Fi and mobile data to see if the app loads correctly.

Try another device – If possible, log in on another phone or tablet to see if the issue persists.

Lamiya

So I have done all of the above, it works on another device but not my mobile.  It worked before the update??

I have the same issue the app just won’t load 

have done all the suggested remedies 

please advise 

Glad it's not just me, but mine is still not working.

Hi ​@Emgregor and ​@guyhcarter.

Thanks for sharing this.  I’m sorry to hear you’re experiencing issues with the app after the update.

It sounds like you’ve already tried the usual steps (clearing network settings, reinstalling the app).

I have sent you both a private message. Please join the following link https://community.idmobile.co.uk/inbox/overview to join the chat.

~Marquerita

Hi mines the same since the update, partially logs in, faded details and unresponsive, is there a fix yet, tried the usuals but seems app fault related?

Hi I have just moved over to ID and I have same issues with app ,its just greyed out on my phone 16 pro max ,but works fine on my wife's iPhone 14 ,please advise 

Hi ​@cdm31 and ​@adefr88 Have you tried to uninstall and reinstall the app?

~Marquerita

Hi yea I have followed all advised steps ,and uninstalled and reinstalled twice and still not working 

Hi ​@cdm31. Thank you for confirming, what is the error message you getting when trying to log in.

~Marquerita