Hi like the others there is no error message the app is logged in but all sections ie bill is greyed out and can not be selected ,there is a a small spinning cog and nothing can be accessed 

Hi ​@cdm31. I have sent you a private message. Please click on the following link https://community.idmobile.co.uk/inbox/overview to access your inbox.

~Marquerita

Exact same thing happened to me. I’ve followed all the steps to help and still isn’t working

Hi no uninstalling and reinstalling didn’t help, it looks like the app is struggling to get a full login and putting my data from your databases.. I get the same as everyone else and it’s obviously a widespread issue,

thanks,

Ade

Hi ​@Emgregor, ​@guyhcarter, ​@adefr88, ​@cdm31, ​@Gradstudent2025,

I’m Matt, the iD Community Manager. 👋 I’m sorry to hear you’re having issues with the iD Mobile app. Please can you confirm:

Phone Make & Model:

iOS Software Version:

iD Mobile app version:

I’m going to collate the information and raise the issue with our App team.

Thanks.

Hi,

iPhone 17 pro max

ios 26.3

app latest release

thanks,

Ade

Hi ​@adefr88 

Thank you for the information provided. This will be passed to our App team.

In the meantime, are you able to login to access the only account via the website with the link below.

https://my.idmobile.co.uk/login

Michael Z

Thanks for confirming ​@adefr88. We’ve confirmed it’s an issue with the new “Show Borders” Accessibility toggle. Apple are working on a fix, as are our App Team.

We’ve put communications out with steps how to turn off the toggle, or alternatively, using my.idmobile.co.uk.

Thanks.

Odd, the iD Mobile app works on my iPhone 17 Pro running iOS 26.3 with this setting enabled and disabled ​@Matthew T.

​@WelshPaul -

How strange! We’ve just been testing on a call this morning and everyone who turned it on, it then broke! Will be interesting if others in the thread can fix it by turning it off (or didn't have it switched on in the first place!)