App not working after recent update

Forum|Forum|6 months ago
February 15, 2026
27 replies
1232 views

I have an e-sim and after the most recent app update the app is no longer working. It opens and I can't access any of the functions and my number is faded. I have followed the steps in other posts, clear network settings, deleted and restored the app etc.

Show previous replies

A

adefr88

New Contributor

Perfect that’s fixed it thanks 👍

WelshPaul

Platinum  Contributor

For me, it has always been off. I enabled it after reading your post out of curiosity.

As you can see, I’m having no problems accessing the app with the setting enabled. It’ll be interesting to see if your suggestion resolves the issue for those who do.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

cdm31

Active Contributor

Hi,

iPhone 16 pro max

ios 26.3

app latest release from App Store can’t see info on app

E

EmgregorAuthor

New Contributor

Hi @Emgregor, @guyhcarter, @adefr88, @cdm31, @Gradstudent2025,

I’m Matt, the iD Community Manager. 👋 I’m sorry to hear you’re having issues with the iD Mobile app. Please can you confirm:

Phone Make & Model:

iOS Software Version:

iD Mobile app version:

I’m going to collate the information and raise the issue with our App team.

Thanks.

I have an iPhone 16 as per my original Post.

Matthew T

iD Mobile Employee

@Emgregor -

Apologies, I don’t see iPhone 16 in your original post, but thanks for sharing! Could you please check if you have “Show Borders” option on in the Settings? We believe this is causing the issue and Apple and are our App Team are working on a fix.