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App showing incorrect data following upgrade

  • August 16, 2024
  • 1 reply
  • 32 views
P
Community Member

I was offered an unlimited data add-on on my upgrade, via the Customer Service Chat. My app updated to the new contract but is showing 10gb and not the unlimited that I accepted. I am now worried that the offer has not been honoured? I wouldn’t have upgraded with only 10gb. 

    1 reply

    Tom B
    iD Mobile Employee
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    • Tom B
    • iD Mobile Employee
    • 8434 replies
    • August 22, 2024

    Hi @Paz75 

     

    It may take the app/website a little while to update, how is it looking now?

     

    Tom

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