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App won’t work - need to increase spending cap


MattBerlin24
New
 Contributor

The newly updated app just won’t work. I need to increase my spending cap from £0 due to a visit to the USA. Cannot see how to do that from ID mobile site. Can anyone help, please?

 

Best answer by andewhite

Forum members can’t look at iD customers accounts, @MattBerlin24

Talk to an iD adviser online at https://idmobile.co.uk/live-chat, or perhaps try adjusting the setting from https://my.idmobile.co.uk

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12462 replies
  • Answer
  • July 9, 2024

Forum members can’t look at iD customers accounts, @MattBerlin24

Talk to an iD adviser online at https://idmobile.co.uk/live-chat, or perhaps try adjusting the setting from https://my.idmobile.co.uk


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4825 replies
  • July 24, 2024

Hi there @MattBerlin24, welcome to Community!

 

Have you tried deleting and re-downloading the app?

 

Have you also tried logging into the website?

 

If you’re still having issues, please contact our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler