Can’t seem to get into my account on the app I’ve put in the right details and it says they don’t match when they are the same details as before I’ve tried putting my last name in capital letters and also tried with just the first letter of my last name in capital letter still not letting me get in
Solved
app wont let me log
Best answer by andewhite
Unfortunately
This topic has been closed for replies.
+26Unfortunately
I’m on the add your Id mobile number page and I’ve put the correct details in and says that my details don’t match our records
+26Hopefully someone from iD can help you with that
Does this mean I’m going to have to cancel my sim and go to a different company
+26Joshuapreston27 wrote:
Does this mean I’m going to have to cancel my sim and go to a different company
Okay
If you’ve purchased a minimum term contract, then your cooling-off period could be ending soon.
+24Hi
Thank you for your patience and understanding during this time. Essential maintenance has been completed. The iD Mobile app and My Account online are back up and running for new registrations and existing users.
Please get back to us here if you still experience any problems.
If possible please provide screenshots of the error.
Kash
I can’t add my plan onto the app where I have my son’s contract I need to add my direct debit details. It says details don’t match?????
+24Welcome to the Community!
Have you tried to add your direct debit via your account online?
Please can you try this way and let us know how you get on.
Kash
+24Hey there
Or just getting onto the app in general?
Thanks,
Tyler
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