Sorry to hear this ​@Stephen Climson 

Are you able to share a screen shot please? Have you used the link we sent you for this?

Yes I used the link in your email dated 25/5/2025 the link for apple TV works , the one for music does not 

OK ​@Stephen Climson  and just to check, you aren’t already an Apple Music customer?

That is correct - I do not have any subscription with apple music so I am not an existing customer 

OK ​@Stephen Climson 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.
 

Hi -- I have the same issue. Clicking on the link shows UID is missing. Can someone help? Thanks !

Hi ​@Owenpitts 

Thanks for getting in touch. 

Sorry to hear you are having the same issue. Are you already an Apple Music customer?

Natalie 

Hi Natalie -- no I'm not an apple music customer currently but I have had an apple music account previously I believe -- I'm not sure if it was registered to the same email address or not though?

same issue here and no, not an existing user

OK ​@Owenpitts 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.

​@harivittal  we have already sent you a message also 🙂

Hi,

Ive got the same issue, how do I go about solving it?

I also have the same problem for arcade and music - tv has worked fine. Please could I be resent a new link? Thanks

Hi ​@Frazzled72 

We’re sorry to hear this. 

Are you currently an Apple arcade and music customer?

Anika

Hi no I’m not a current customer.

thanks

Hi ​@Frazzled72 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.

Anika

Sorry for being that guy but…

Any chance you could reply to me Anika?

thanks

Hi ​@b0ff1n 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Anika

Hi ​@Anika , this is also happening to me I just got a new iPhone 16 pro max and it just says UID invalid. Please help 

Hi ​@Elliottlister 

We’re sorry to hear this.

Are you an existing Apple music customer?

Anika