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Question

Apple music 3 months offer not working


Stephen Climson
New
 Contributor

Recently purchased S25 and received an email for apple arcade , TV and music free forth three months 

When I click on the redeem now for apple music I get missing IUD and cannot redeem the offer 

Any ideas? 

Thanks

19 replies

Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 1376 replies
  • May 28, 2025

Sorry to hear this ​@Stephen Climson 

Are you able to share a screen shot please? Have you used the link we sent you for this?


Stephen Climson
New
 Contributor

Yes I used the link in your email dated 25/5/2025 the link for apple TV works , the one for music does not 

 

 


Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 1376 replies
  • May 28, 2025

OK ​@Stephen Climson  and just to check, you aren’t already an Apple Music customer?


Stephen Climson
New
 Contributor

That is correct - I do not have any subscription with apple music so I am not an existing customer 


Siân
iD Mobile Employee
Forum|alt.badge.img+13
  • iD Mobile Employee
  • 1376 replies
  • May 28, 2025

OK ​@Stephen Climson 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.
 


  • New
 Contributor
  • 3 replies
  • June 1, 2025

Hi -- I have the same issue. Clicking on the link shows UID is missing. Can someone help? Thanks !


Forum|alt.badge.img+21
  • iD Mobile Employee
  • 2277 replies
  • June 2, 2025

Hi ​@Owenpitts 

 

Thanks for getting in touch. 

Sorry to hear you are having the same issue. Are you already an Apple Music customer?

 

Natalie 


  • New
 Contributor
  • 3 replies
  • June 2, 2025

Hi Natalie -- no I'm not an apple music customer currently but I have had an apple music account previously I believe -- I'm not sure if it was registered to the same email address or not though?


  • New
 Contributor
  • 3 replies
  • June 2, 2025
Natalie W wrote:

Hi ​@Owenpitts 

 

Thanks for getting in touch. 

Sorry to hear you are having the same issue. Are you already an Apple Music customer?

 

Natalie 

same issue here and no, not an existing user


Siân
iD Mobile Employee
Forum|alt.badge.img+13
  • iD Mobile Employee
  • 1376 replies
  • June 2, 2025

OK ​@Owenpitts 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.

@harivittal  we have already sent you a message also 🙂


  • New
 Contributor
  • 2 replies
  • June 13, 2025

Hi,

 

Ive got the same issue, how do I go about solving it?

 


  • New
 Contributor
  • 2 replies
  • June 13, 2025

I also have the same problem for arcade and music - tv has worked fine. Please could I be resent a new link? Thanks


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  • iD Mobile Employee
  • 288 replies
  • June 13, 2025

Hi ​@Frazzled72 

 

We’re sorry to hear this. 

 

Are you currently an Apple arcade and music customer?

 

Anika


  • New
 Contributor
  • 2 replies
  • June 13, 2025

Hi no I’m not a current customer.

 

thanks

 


Forum|alt.badge.img+3
  • iD Mobile Employee
  • 288 replies
  • June 13, 2025

Hi ​@Frazzled72 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

 

We’ll see you there.

 

Anika


  • New
 Contributor
  • 2 replies
  • June 13, 2025

Sorry for being that guy but…


Any chance you could reply to me Anika?

 

thanks


Forum|alt.badge.img+3
  • iD Mobile Employee
  • 288 replies
  • June 13, 2025

Hi ​@b0ff1n 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Anika


Hi ​@Anika , this is also happening to me I just got a new iPhone 16 pro max and it just says UID invalid. Please help 


Forum|alt.badge.img+3
  • iD Mobile Employee
  • 288 replies
  • June 16, 2025

Hi ​@Elliottlister 

 

We’re sorry to hear this.

 

Are you an existing Apple music customer?

 

Anika