Hey there ​@Andy_M, we’re sorry to hear that.

Can you send a screenshot of this please?

Thanks,

Tyler

​@Tyler here you go.

Thank you for confirming. 

Have you previously had services with Apple Music? 

Are you able to copy the link in to a new browser to try?

Thanks, 

Nat 

Hi ​@Natalie W 

No, never used Apple previously.

 Using a different browser makes no difference.

A.

Hi ​@Andy_M,

Please can you check the link below and ensure that you have followed everything.

https://support.apple.com/en-gb/118222

We can assist you via PM once you confirm.

Kash

Tried all that before I messaged you and no help. 

Hi ​@Andy_M,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

Hi. I have the exactly same issue, when clicking the link for the Apple Music offer I get a 'UID missing' error. I have also tried using a different browser and currently do not use Apple Music…Can you please send me a new link or code? Many thanks

I also get the same messages as above. What can be done to resolve this? One agent on live chat told me to contact Apple. This cannot be right. 
Thanks 

Hi ​@Paul2613 & ​@sdavies01 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

Hi,

I've had exactly the same issue with this offer. Wouldn't work at all. Now it looks like the link works but the offer expired yesterday 😩 Can the offer be extended due to the link not working???

Thanks 

Hello ​@Zoltan666 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Natalie 

I’m having this issue now as well, can I have a new link? Doesn’t expire until September but I can’t get on it - having the same issue.

Hi ​@elbox 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

Hi, im having the same issue! Tried copy and paste the link, different browsers yet still no joy. Please help.

Hi ​@Mrsk06 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.