Hey there ​@marcjm13, sorry to hear that. Before we drop you a PM, can you confirm you’ve tried different browsers and devices, to see if the issue persists?

Thanks,

Tyler

yes, tried different browsers with content blockers on and off.. both my previous mobile, the one I upgraded to that came with the offer and an older iPhone I still have.

Same error each time

Hey there ​@marcjm13, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler