Apple Music offer UID Missing | iD Mobile Community
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Question

Apple Music offer UID Missing

  • July 18, 2025
  • 3 replies
  • 19 views

Like a few others, I am also receiving a “missing UID” message when trying to redeem my Apple Music / Arcade offers.

Many thanks for any assistance.

3 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 21, 2025

Hey there ​@marcjm13, sorry to hear that. Before we drop you a PM, can you confirm you’ve tried different browsers and devices, to see if the issue persists?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • July 21, 2025

yes, tried different browsers with content blockers on and off.. both my previous mobile, the one I upgraded to that came with the offer and an older iPhone I still have.

Same error each time


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • July 21, 2025

Hey there ​@marcjm13, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link:

 

https://community.idmobile.co.uk/inbox/overview

 

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.

 

Thanks,

Tyler