Apple offer - 3 months link not received

Hello ​@AppleRad 

Thank you for getting in touch. 

We are sorry to hear you have not received the email, we will be able to help. 

Can you please just double check your junk/spam folder to make sure the email has not dropped in to there? 

Thanks, 

Natalie 

I always check my spam and junk mail, it’s not there. I was told by a representative that I would receive it within 48 hours...nothing yet.

Thank you for confirming ​@AppleRad 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Thanks, 

Natalie 

8 days later...still no resolution...rep is just going back and forth asking basic questions like “which reward was it, did your confirmation email state the reward”….

seems like they are avoiding having to fulfil on their promise….almost a month later...weird….beware people!!

Hey ​@AppleRad, we’ll continue to conversation with you via PM, and we’re working to resolve this ASAP.

Thanks,

Tyler