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Apple offer link reports error - UID missing or incorrect

  • May 29, 2025
  • 1 reply
  • 40 views

Hello, I’ve just added a new SIM to my account and received an offer for Apple Arcade 3 months.  However, the link in the email does not work - it reports UID missing or incorrect when I try to redeem.  I can see a few others had the same error.  Is there a fix for this?

 

thanks

 

1 reply

Tom B
iD Mobile Employee
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  • iD Mobile Employee
  • 8434 replies
  • May 29, 2025

Hi ​@William14 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom