Apple offer redemption link UID missing or incorrect error | iD Mobile Community
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Question

Apple offer redemption link UID missing or incorrect error

  • June 12, 2025
  • 8 replies
  • 198 views

Hi, 

I have recently tried to redeem apple music but it does not work. An UID missing or incorrect error occurs. Looking through the community, this seems like a common issue. Can you help me with this problem please?

8 replies

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • June 12, 2025

Sorry to hear this ​@Lewisporter9 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.
 


  • New Contributor
  • June 13, 2025

I’m also having this issue with trying redeem my 3 month offer of Apple Music. It redirects me to their website saying “UiD missing”

It is with this link:

https://redeem.services.apple/idmobile-uk-mus-2m

Can I have some help?


  • Author
  • New Contributor
  • June 14, 2025

Sorry to hear this ​@Lewisporter9 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.
 

I received a response 2 days ago via private message. I replied and since then, have had no response and the issue is still unresolved. Can I get a response please to resolve this issue. 

 

Lewis


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  • iD Mobile Employee
  • June 16, 2025

Hi ​@Y45IN 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Also, ​@Lewisporter9 we’ll be in touch soon.

 

Anika


  • New Contributor
  • July 3, 2025

I’m having the same issue too with all 3 apple rewards


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  • iD Mobile Employee
  • July 3, 2025

Hi ​@Roblie 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Anika


  • New Contributor
  • July 29, 2025

Hello. I have tried recently to redeem the 3 months free for Apple Services and having the same issues. For Music, I get the 'UID missing' error message and for Apple TV, a code error. Can anyone help?


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • July 29, 2025

Hi ​@Nathhelene 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom