Hi @mjreezy,

Welcome to the Community!

I can see that it’s been a while since you posted.

Has the issue been fixed since then?

It sounds like you may need a new link to redeem the Apple TV promotion.

Kash

Hi @Kash no it isn't resolved I was hoping someone would reply to me soon. How do I get a new redemption link? 

hello i am getting the same issue, please help! @Kash 

Still not resolved it for me! @Kash 

Hi @GS12390 & @mjreezy 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

Still not resolved for me 

UID Missing
or incorrect.

Hi @CP71,

Welcome to the Community!

I would advise that you contact our Customer Service Team and they can assist further.

However if you prefer for us to check it out via PM, please let us know.

Kash

Hi I have this issue too @Kash 

Same issue here

Hi @Matt Hollingworth & @ajmayhew 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

I have the same issue today as well, when trying to redeem the offer. Can you please help me resolve this?

Hi @Joey Gleeson,

Welcome to the Community!

Please contact our Live Chat Team and someone can check your issue.

Kash

Same problem.  Music/Arcade links work but not the TV+ one.  Note: the phone number I used to register this account is an existing one but I bought a new SIM today.

Can you please message me with a new link or something as Live Chats bring me out in a rash.

Hi @dan1979 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

Same issue here as everyone else……..

HI @nickmasters 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

Same issue 

Same issue

Hi I’m having the same UID issue trying to use Apple TV link, please help.

Hi @Michael Muldoon @MrsPAC @Jamie Norman 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Nat 

I'm unable to reply in the private message 

Sorry to hear this @Jamie Norman 

What happens when you attempt to reply please? 

Nat 

Hi Natalie - like James I can’t reply to your  private message .

The reply facility is not showing.

Hi @MrsPAC and @Jamie Norman 

We have updated the account on our side and this should now be working for you. 

Nat 

Hi fellow idmobile users,

Looks like I’m having the same UID problem as everyone else. Apple Music and Arcade work but not the TV link. Can anyone help with a fix

Thanks 

Bobstar