Skip to main content
New Contributor
July 2, 2024
Solved

Apple offer redemption link UID missing or incorrefr error

  • July 2, 2024
  • 90 replies
  • 5979 views

Hi, 

Has anyone had this issue and been able to overcome it? Every time I click on the Apple Tv+ redeem link from my email it takes me to an Apple page that says "UID missing or Incorrect” and the page is a US Apple page. I've clicked on links that has been told to other posters with issues and same problem. Tried different browser and a different phone but still the same problem! 

 

Best answer by Tyler C

Hey there ​@Airam, sorry to hear that.

 

Would you like us to PM you to send you a new link to try?

 

Thanks,

Tyler

90 replies

Joey Gleeson
New Contributor
New Contributor
September 8, 2024

I have the same issue today as well, when trying to redeem the offer. Can you please help me resolve this?

Kash M
iD Mobile Employee
iD Mobile Employee
September 10, 2024

Hi @Joey Gleeson,

Welcome to the Community!

Please contact our Live Chat Team and someone can check your issue.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Active Contributor
September 28, 2024

Same problem.  Music/Arcade links work but not the TV+ one.  Note: the phone number I used to register this account is an existing one but I bought a new SIM today.

Can you please message me with a new link or something as Live Chats bring me out in a rash.

Tom
iD Mobile Employee
iD Mobile Employee
October 2, 2024

Hi @dan1979 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
October 8, 2024

Same issue here as everyone else……..

Tom
iD Mobile Employee
iD Mobile Employee
October 10, 2024

HI @nickmasters 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Jamie Norman
New Contributor
New Contributor
October 18, 2024

Same issue 

October 19, 2024

Same issue

UID Missing or incorrect.

Return to Apple Services
Michael Muldoon
New Contributor
New Contributor
October 22, 2024

Hi I’m having the same UID issue trying to use Apple TV link, please help.

iD Mobile Employee
October 23, 2024

Hi @Michael Muldoon @MrsPAC @Jamie Norman 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Nat 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.