Apple offer redemption link UID missing or incorrefr error

Hi @MrsPAC and @Jamie Norman 

I do believe the reply feature has now been made available for you. 

Please do reach out on the thread and let us know if this has worked for you. 

Thanks, 

Nat 

Hi Natalie

My problem in accessing the Apple TV link has been resolved now.

Many thanks for your prompt help  with this, much appreciated.

Hi @MrsPAC 

Glad to hear, please let us know if you need anything else.

Tom

Hi! I’m running into the same problem, the Apple TV+ link does not work due to the “UID Missing or incorrect.” error. Can someone please help? Thank you!

Hey there @axo, we’re very sorry to hear that. 

We can either drop you a PM here, or our live-chat should be able to get you a new link sent out:

https://www.idmobile.co.uk/live-chat

Our live-chat will be able to respond instantly, whereas the process here may take longer, but we’re more than happy to help should you need.

Thanks,

Tyler

Hi, I have the exact same error. Could I be messaged a link please?

I have tried the live chat just but the bot couldn't help me.

Thank you in advance, Stuart.

Hi @SBaddams,

I would advise that you contact our Live Chat Team.

Please type chat to an agent to see the option of getting through to a member of the team.

Kash

I need help. I'm getting the same error message and the live agent couldn't help me. Please send me a working link. 

Hey there ​@Charl_eye, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler

​@Tyler i received the message but I cannot reply as the account does not follow me

Hi ​@Charl_eye,

We are following you now, please can you try again.

Kash

Hi! I’m running into the same problem, the Apple TV+, Apple Music etc link does not work due to the “UID Missing or incorrect.” error. Can someone please help? Thank you!

I am having the same issue "UID Missing or incorrect" and unable to speak to anyone on live chat, please can you help? 

@ Vicki jackson, you should try getting back in touch with Live Chat again as they should be able to help you. I spoke with an advisor, a couple of days ago and they gave me a link to a code which gave me a different error (this code cannot be used again), so they told me to get back in touch in a few days time as they were escalating the issue.

Hello ​@Bobstar 

Thanks for getting in touch. 

Sorry to hear you are having issues with the Apple TV Link.

Have you previously been an Apple TV customer?

Thanks, 

Nat 

Hi, I have the same issue. Cannot activate any of the promos from when I switched and bought an iphone. Any ideas?

Hi ​@Airam,

Welcome to the Community!

Are you only having issues with Apple TV or all the Apple services?

Kash

Hi Kash, it is all the Apple services. Funnily enough, I could access the links just fine last week but decided to delay activating the offers a couple of days...

Hi Tyler, 

that would be very helpful.

thank you!

Hey there ​@Airam, 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler

Hello, could you please help me out with a new link for the Apple Music offer? The Arcade and TV both worked fine, but I get the same UID error as the other posters on the Music link. i am a previous Apple customer on both Music and TV.

Many thanks

I’m getting the same problem for Music and Arcade. The TV worked. I tried contacting on chat but was told it’s just a known issue. Why keep advertising these things if you know the chances are some or all won’t work?

I am getting the same UID error - what’s the resolution please?

I got through on live chat yesterday and they offered me a new link - which did not work. But they’ve promised to come back within 48 hours