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New Contributor
July 2, 2024
Solved

Apple offer redemption link UID missing or incorrefr error

  • July 2, 2024
  • 90 replies
  • 5979 views

Hi, 

Has anyone had this issue and been able to overcome it? Every time I click on the Apple Tv+ redeem link from my email it takes me to an Apple page that says "UID missing or Incorrect” and the page is a US Apple page. I've clicked on links that has been told to other posters with issues and same problem. Tried different browser and a different phone but still the same problem! 

 

Best answer by Tyler C

Hey there ​@Airam, sorry to hear that.

 

Would you like us to PM you to send you a new link to try?

 

Thanks,

Tyler

90 replies

Jamie Norman
New Contributor
New Contributor
October 24, 2024

I'm unable to reply in the private message 

iD Mobile Employee
October 24, 2024

Sorry to hear this @Jamie Norman 

 

What happens when you attempt to reply please? 

 

Nat 

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October 24, 2024

Hi Natalie - like James I can’t reply to your  private message .

The reply facility is not showing.

iD Mobile Employee
October 24, 2024

Hi @MrsPAC and @Jamie Norman 

 

We have updated the account on our side and this should now be working for you. 

 

Nat 

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Bobstar
New Contributor
New Contributor
October 31, 2024

Hi fellow idmobile users,

Looks like I’m having the same UID problem as everyone else. Apple Music and Arcade work but not the TV link. Can anyone help with a fix

Thanks 

Bobstar

iD Mobile Employee
November 1, 2024

Hi @MrsPAC and @Jamie Norman 

 

I do believe the reply feature has now been made available for you. 

Please do reach out on the thread and let us know if this has worked for you. 

 

Thanks, 

 

Nat 

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November 3, 2024

Hi Natalie

My problem in accessing the Apple TV link has been resolved now.

Many thanks for your prompt help  with this, much appreciated.

 

Tom
iD Mobile Employee
iD Mobile Employee
November 4, 2024

Hi @MrsPAC 

 

Glad to hear, please let us know if you need anything else.

 

Tom

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New Contributor
November 9, 2024

Hi! I’m running into the same problem, the Apple TV+ link does not work due to the “UID Missing or incorrect.” error. Can someone please help? Thank you!

Tyler C
iD Mobile Employee
iD Mobile Employee
November 11, 2024

Hey there @axo, we’re very sorry to hear that. 

 

We can either drop you a PM here, or our live-chat should be able to get you a new link sent out:

 

https://www.idmobile.co.uk/live-chat

 

Our live-chat will be able to respond instantly, whereas the process here may take longer, but we’re more than happy to help should you need.

 

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.