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New Contributor
July 2, 2024
Solved

Apple offer redemption link UID missing or incorrefr error

  • July 2, 2024
  • 90 replies
  • 5979 views

Hi, 

Has anyone had this issue and been able to overcome it? Every time I click on the Apple Tv+ redeem link from my email it takes me to an Apple page that says "UID missing or Incorrect” and the page is a US Apple page. I've clicked on links that has been told to other posters with issues and same problem. Tried different browser and a different phone but still the same problem! 

 

Best answer by Tyler C

Hey there ​@Airam, sorry to hear that.

 

Would you like us to PM you to send you a new link to try?

 

Thanks,

Tyler

90 replies

New Contributor
November 11, 2024

Hi, I have the exact same error. Could I be messaged a link please?

I have tried the live chat just but the bot couldn't help me.

Thank you in advance, Stuart.

Kash M
iD Mobile Employee
iD Mobile Employee
November 11, 2024

Hi @SBaddams,

I would advise that you contact our Live Chat Team.

Please type chat to an agent to see the option of getting through to a member of the team.

 

Kash

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New Contributor
January 21, 2025

I need help. I'm getting the same error message and the live agent couldn't help me. Please send me a working link. 

Tyler C
iD Mobile Employee
iD Mobile Employee
January 22, 2025

Hey there ​@Charl_eye, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link:

 

https://community.idmobile.co.uk/inbox/overview

 

Thanks,

Tyler

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New Contributor
January 22, 2025

@Tyler i received the message but I cannot reply as the account does not follow me

Kash M
iD Mobile Employee
iD Mobile Employee
January 23, 2025

Hi ​@Charl_eye,

We are following you now, please can you try again.

 

Kash

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New Contributor
February 22, 2025

Hi! I’m running into the same problem, the Apple TV+, Apple Music etc link does not work due to the “UID Missing or incorrect.” error. Can someone please help? Thank you!

Vicki Jackson
New Contributor
New Contributor
February 23, 2025

I am having the same issue "UID Missing or incorrect" and unable to speak to anyone on live chat, please can you help? 

New Contributor
February 23, 2025

@ Vicki jackson, you should try getting back in touch with Live Chat again as they should be able to help you. I spoke with an advisor, a couple of days ago and they gave me a link to a code which gave me a different error (this code cannot be used again), so they told me to get back in touch in a few days time as they were escalating the issue.

iD Mobile Employee
February 24, 2025

Hello ​@Bobstar 

 

Thanks for getting in touch. 

Sorry to hear you are having issues with the Apple TV Link.

Have you previously been an Apple TV customer?

 

Thanks, 

 

Nat 

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