Hi ​@Bobstar 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Anika

Hi ​@Adrian R 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Anika

I have the same problem & pop up chat didn’t seem able to help when I contacted them yesterday, They provided me with alternative links that also didn’t work and then we got cut off.

I have the exact same problem and can’t find a solution anywhere. Has anyone actually had this problem solved?

Hey there ​@urbieg & ​@Merr2080, 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler

Recently bought an iPhone 13 and my Apple Music links is having the same issue as everybody else 

Hey there ​@Okb1, sorry to hear this. 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler

Hi, I activated my SIM recently and have been trying to redeem the Apple TV+ offer, but I’m getting the UID missing or incorrect error.

Hi ​@JTL001 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

Hi,

I am unable to redeem my offer of free Appletv+ as well as Apple Arcade and music. 
 

I get the same error as the other members I.e. UID Missing

thanks .

Hi there ​@AlphaPapa, sorry to hear that. If you try different devices/browsers, does it still do it?

If so, we’ll drop you a PM once confirmed.

Thanks,

Tyler

Hi Tyler,

Thanks but I tried Safari on a mac bit to no avail. I previously tried Chrome on my iPad with the same result.

Regards

AP

Hi there ​@AlphaPapa, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler

Hi,

I’ve also run into this issue, tried various browsers/devices…

Sorry to hear this ​@Mark Goldstein 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.