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New Contributor
July 2, 2024
Solved

Apple offer redemption link UID missing or incorrefr error

  • July 2, 2024
  • 90 replies
  • 5979 views

Hi, 

Has anyone had this issue and been able to overcome it? Every time I click on the Apple Tv+ redeem link from my email it takes me to an Apple page that says "UID missing or Incorrect” and the page is a US Apple page. I've clicked on links that has been told to other posters with issues and same problem. Tried different browser and a different phone but still the same problem! 

 

Best answer by Tyler C

Hey there ​@Airam, sorry to hear that.

 

Would you like us to PM you to send you a new link to try?

 

Thanks,

Tyler

90 replies

Airam
Active Contributor
Active Contributor
February 25, 2025

Hi, I have the same issue. Cannot activate any of the promos from when I switched and bought an iphone. Any ideas?

Kash M
iD Mobile Employee
iD Mobile Employee
February 26, 2025

Hi ​@Airam,

Welcome to the Community!

Are you only having issues with Apple TV or all the Apple services?

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Airam
Active Contributor
Active Contributor
February 26, 2025

Hi ​@Airam,

Welcome to the Community!

Are you only having issues with Apple TV or all the Apple services?

 

Kash

Hi Kash, it is all the Apple services. Funnily enough, I could access the links just fine last week but decided to delay activating the offers a couple of days...

Tyler C
iD Mobile Employee
Tyler CAnswer
iD Mobile Employee
February 27, 2025

Hey there ​@Airam, sorry to hear that.

 

Would you like us to PM you to send you a new link to try?

 

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Airam
Active Contributor
Active Contributor
February 27, 2025

Hey there ​@Airam, sorry to hear that.

 

Would you like us to PM you to send you a new link to try?

 

Thanks,

Tyler

Hi Tyler, 

that would be very helpful.

thank you!

Tyler C
iD Mobile Employee
iD Mobile Employee
February 28, 2025

Hey there ​@Airam

 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link:

 

https://community.idmobile.co.uk/inbox/overview

 

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
March 1, 2025

Hello, could you please help me out with a new link for the Apple Music offer? The Arcade and TV both worked fine, but I get the same UID error as the other posters on the Music link. i am a previous Apple customer on both Music and TV.

Many thanks

New Contributor
March 2, 2025

I’m getting the same problem for Music and Arcade. The TV worked. I tried contacting on chat but was told it’s just a known issue. Why keep advertising these things if you know the chances are some or all won’t work?

New Contributor
March 2, 2025

I am getting the same UID error - what’s the resolution please?

New Contributor
March 2, 2025

I got through on live chat yesterday and they offered me a new link - which did not work. But they’ve promised to come back within 48 hours