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New Contributor
July 2, 2024
Solved

Apple offer redemption link UID missing or incorrefr error

  • July 2, 2024
  • 90 replies
  • 5979 views

Hi, 

Has anyone had this issue and been able to overcome it? Every time I click on the Apple Tv+ redeem link from my email it takes me to an Apple page that says "UID missing or Incorrect” and the page is a US Apple page. I've clicked on links that has been told to other posters with issues and same problem. Tried different browser and a different phone but still the same problem! 

 

Best answer by Tyler C

Hey there ​@Airam, sorry to hear that.

 

Would you like us to PM you to send you a new link to try?

 

Thanks,

Tyler

90 replies

New Contributor
March 2, 2025

I have "UID Missing or incorrect.” error. Can someone please help?  It's for music and arcade. The TV one worked eventually after battling the apple website.  Thanks

Tom
iD Mobile Employee
iD Mobile Employee
March 3, 2025

 Hi ​@Scylla911, ​@Amandagm, ​@partypre & ​@Chris987 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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New Contributor
March 3, 2025

Hi, I also get the same "UID Missing or incorrect." error when trying to redeem Apple Music. I was able to redeem the Apple TV one just fine.

 

iD Mobile Employee
March 4, 2025

Hello ​@Bobstar 

 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

 

We’ll see you there.

 

Thanks, 

 

Natalie 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
iD Mobile Employee
March 4, 2025

Hello ​@Bobstar 

 

Thanks for getting in touch.

 

We are sorry for the issues with the Apple TV not working. 

I can see we have sent you a private message regarding this. 

 

If you could please reply, we will be able to assist further from there. 

 

Thanks, 

 

Natalie 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Mumbles4539
Active Contributor
Active Contributor
May 25, 2025

I have the same problem, but it's the Apple Music link for me not Apple TV

Mumbles4539
Active Contributor
Active Contributor
May 25, 2025

When I try to redeem the 3 months free apple music I have the same problem

Tyler C
iD Mobile Employee
iD Mobile Employee
May 26, 2025

Hey there ​@Mumbles4539, if you’d like, we can drop you a PM to send a new link?

 

Is the issue only with Apple Music, to confirm?

 

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Mumbles4539
Active Contributor
Active Contributor
May 26, 2025

Hey there ​@Mumbles4539, if you’d like, we can drop you a PM to send a new link?

 

Is the issue only with Apple Music, to confirm?

 

Thanks,

Tyler

Hi yes it's just with apple music. I would be very grateful if you could send me a new link

Tyler C
iD Mobile Employee
iD Mobile Employee
May 26, 2025

Hey there ​@Mumbles4539, I’ve responded to you now via your own post, so please respond there to avoid confusion.

 

Thank you,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.