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New Contributor
July 2, 2024
Solved

Apple offer redemption link UID missing or incorrefr error

  • July 2, 2024
  • 90 replies
  • 5979 views

Hi, 

Has anyone had this issue and been able to overcome it? Every time I click on the Apple Tv+ redeem link from my email it takes me to an Apple page that says "UID missing or Incorrect” and the page is a US Apple page. I've clicked on links that has been told to other posters with issues and same problem. Tried different browser and a different phone but still the same problem! 

 

Best answer by Tyler C

Hey there ​@Airam, sorry to hear that.

 

Would you like us to PM you to send you a new link to try?

 

Thanks,

Tyler

90 replies

New Contributor
June 1, 2025

Hi

 

i have the same issue with attempted  redemption of Apple arcade 

 

 

iD Mobile Employee
June 2, 2025

Hi ​@Bobstar 

 

Thanks for getting in touch.

We are sorry to hear you are experiencing an issue with the link.

To confirm, have you previously been an Apple TV customer?

 

Thanks,

 

Natalie

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New Contributor
June 3, 2025

I’m having the exact same problem, please help. thanks

Tom
iD Mobile Employee
iD Mobile Employee
June 4, 2025

Hi ​@maya1084 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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New Contributor
June 5, 2025

Hi, I’m having the exact same issue for Apple Arcade. Can you send me a DM to resolve please? 
 

Also with this many people having the same issue is there a proper fix to address it for everyone?

Active Contributor
June 7, 2025

I have this same issue, could I be sent a fresh link?

Thanks

Siân W
iD Mobile Employee
iD Mobile Employee
June 8, 2025

Hi ​@spiffycashew  and ​@dkfm8 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.
 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
June 11, 2025

Hi, I have the same problem, it tells me UID is missing or incorrect when I try to use the Apple Music promotion. Please help me. 

Siân W
iD Mobile Employee
iD Mobile Employee
June 12, 2025

Hi ​@ivyktorosx  sorry to hear this. 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.
 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Active Contributor
June 16, 2025

Good afternoon 

I to have the same issue when trying to redeem my offers. Could I get a new link please