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New Contributor
July 2, 2024
Solved

Apple offer redemption link UID missing or incorrefr error

  • July 2, 2024
  • 90 replies
  • 5979 views

Hi, 

Has anyone had this issue and been able to overcome it? Every time I click on the Apple Tv+ redeem link from my email it takes me to an Apple page that says "UID missing or Incorrect” and the page is a US Apple page. I've clicked on links that has been told to other posters with issues and same problem. Tried different browser and a different phone but still the same problem! 

 

Best answer by Tyler C

Hey there ​@Airam, sorry to hear that.

 

Would you like us to PM you to send you a new link to try?

 

Thanks,

Tyler

90 replies

New Contributor
June 16, 2025

Hello,

I have the same issue, have redeemed Apple TV but not music or arcade. Thanks. 

New Contributor
June 16, 2025

Hi

i am also having the same UID issue. This number has been registered with Apple Music in the past but it was linked to EE and I used a PAC to bring it over to iD

Active Contributor
June 16, 2025

Same issue here 

Siân W
iD Mobile Employee
iD Mobile Employee
June 17, 2025

Hi ​@Robhope , ​@ben1670 , ​@DanBenb  and ​@MissLunatic3  sorry to hear this.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.
 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Adrian R
New Contributor
New Contributor
June 17, 2025

I have the same issue.

iD Mobile Employee
June 18, 2025

Hi ​@Bobstar 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Anika

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
iD Mobile Employee
June 18, 2025

Hi ​@Adrian R 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Anika

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
June 23, 2025

I have the same problem & pop up chat didn’t seem able to help when I contacted them yesterday, They provided me with alternative links that also didn’t work and then we got cut off.

New Contributor
June 24, 2025

I have the exact same problem and can’t find a solution anywhere. Has anyone actually had this problem solved?

Tyler C
iD Mobile Employee
iD Mobile Employee
June 24, 2025

Hey there ​@urbieg & ​@Merr2080

 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link:

 

https://community.idmobile.co.uk/inbox/overview

 

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.