Skip to main content
New Contributor
July 2, 2024
Solved

Apple offer redemption link UID missing or incorrefr error

  • July 2, 2024
  • 90 replies
  • 5979 views

Hi, 

Has anyone had this issue and been able to overcome it? Every time I click on the Apple Tv+ redeem link from my email it takes me to an Apple page that says "UID missing or Incorrect” and the page is a US Apple page. I've clicked on links that has been told to other posters with issues and same problem. Tried different browser and a different phone but still the same problem! 

 

Best answer by Tyler C

Hey there ​@Airam, sorry to hear that.

 

Would you like us to PM you to send you a new link to try?

 

Thanks,

Tyler

90 replies

New Contributor
June 29, 2025

Recently bought an iPhone 13 and my Apple Music links is having the same issue as everybody else 

Tyler C
iD Mobile Employee
iD Mobile Employee
June 30, 2025

Hey there ​@Okb1, sorry to hear this. 

 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link:

 

https://community.idmobile.co.uk/inbox/overview

 

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
July 13, 2025

Hi, I activated my SIM recently and have been trying to redeem the Apple TV+ offer, but I’m getting the UID missing or incorrect error.

Tom
iD Mobile Employee
iD Mobile Employee
July 14, 2025

Hi ​@JTL001 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
August 7, 2025

Hi,

 

I am unable to redeem my offer of free Appletv+ as well as Apple Arcade and music. 
 

I get the same error as the other members I.e. UID Missing

 

thanks .

Tyler C
iD Mobile Employee
iD Mobile Employee
August 7, 2025

Hi there ​@AlphaPapa, sorry to hear that. If you try different devices/browsers, does it still do it?

 

If so, we’ll drop you a PM once confirmed.

 

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
August 7, 2025

Hi Tyler,

 

Thanks but I tried Safari on a mac bit to no avail. I previously tried Chrome on my iPad with the same result.

 

Regards

AP

Tyler C
iD Mobile Employee
iD Mobile Employee
August 9, 2025

Hi there ​@AlphaPapa, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link:

 

https://community.idmobile.co.uk/inbox/overview

 

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

 

Thanks,

Tyler

 

 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
September 2, 2025

Hi,

 

I’ve also run into this issue, tried various browsers/devices…

Siân W
iD Mobile Employee
iD Mobile Employee
September 2, 2025

Sorry to hear this ​@Mark Goldstein 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.
 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.