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New Contributor
July 2, 2024
Solved

Apple offer redemption link UID missing or incorrefr error

  • July 2, 2024
  • 90 replies
  • 5979 views

Hi, 

Has anyone had this issue and been able to overcome it? Every time I click on the Apple Tv+ redeem link from my email it takes me to an Apple page that says "UID missing or Incorrect” and the page is a US Apple page. I've clicked on links that has been told to other posters with issues and same problem. Tried different browser and a different phone but still the same problem! 

 

Best answer by Tyler C

Hey there ​@Airam, sorry to hear that.

 

Would you like us to PM you to send you a new link to try?

 

Thanks,

Tyler

90 replies

Kash M
iD Mobile Employee
iD Mobile Employee
July 16, 2024

Hi @mjreezy,

Welcome to the Community!

I can see that it’s been a while since you posted.

Has the issue been fixed since then?

It sounds like you may need a new link to redeem the Apple TV promotion.

 

Kash

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mjreezyAuthor
New Contributor
July 16, 2024

Hi @Kash no it isn't resolved I was hoping someone would reply to me soon. How do I get a new redemption link? 

New Contributor
July 25, 2024

hello i am getting the same issue, please help! @Kash 

mjreezyAuthor
New Contributor
July 25, 2024

Still not resolved it for me! @Kash 

Tom
iD Mobile Employee
iD Mobile Employee
August 1, 2024

Hi @GS12390 & @mjreezy 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
August 9, 2024

Still not resolved for me 

UID Missing
or incorrect.

Kash M
iD Mobile Employee
iD Mobile Employee
August 14, 2024

Hi @CP71,

Welcome to the Community!

I would advise that you contact our Customer Service Team and they can assist further.

However if you prefer for us to check it out via PM, please let us know.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Matt Hollingworth
New Contributor
New Contributor
August 14, 2024

Hi I have this issue too @Kash 

ajmayhew
New Contributor
New Contributor
August 16, 2024

Same issue here

Tom
iD Mobile Employee
iD Mobile Employee
August 23, 2024

Hi @Matt Hollingworth & @ajmayhew 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.