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Apple promotional Links not working

K
Active Contributor

Hi, I did ask this earlier today in a previous thread but then thought as that was marked as Closed it might not get seen.  

I’ve had the promotional links for Apple TV, Music and Arcade. The link for the TV offer allows me to sign in to apple and press redeem but the next screen just has a spinning wheel. I’ve tried on 2 PCs and several time with no success. 

The Music link gives the “missing UID” message mentioned above.

I haven’t tried Arcade

Would you please send me some working links? 

Thanks

M

Best answer by KneeDamage

Hi Tyler, yes it has been resolved, thank you. For info to others, there were two issues, one self-inflicted:

 - the spinning wheel on the TV subscription was due to an ad-blocker that was stopping progress

 - the Music subscription link didn’t work until I was sent a new one via PM (thank you for the help)

Thanks

M

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6 replies

K
Active Contributor
  • KneeDamage
  • Author
  • Active Contributor
  • 9 replies
  • June 18, 2025

Hi, I’ve managed to get it sorted now. Turns out it was an ad blocker causing the process to hang on Apple TV. 

The Apple Music one still doesn’t work but I’m not so bothered by that

This can be closed

N
iD Mobile Employee
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  • Natalie W
  • iD Mobile Employee
  • 2255 replies
  • June 19, 2025

Hi ​@KneeDamage 

 

Thank you for getting in touch. 

We are glad to hear you have been able to resolve the Apple TV link issue. 

What happens when you attempt to use the Apple Music link please?

 

Natalie 

K
Active Contributor
  • KneeDamage
  • Author
  • Active Contributor
  • 9 replies
  • June 19, 2025

The Music link gives the “missing UID” message which has been mentioned in other comments.

Tyler
iD Mobile Employee
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  • Tyler
  • iD Mobile Employee
  • 4297 replies
  • June 21, 2025

Hey there ​@KneeDamage, I can see you’ve been in touch with us and this has now been resolved via PM. Can you confirm this to be the case?

 

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
K
Active Contributor
  • KneeDamage
  • Author
  • Active Contributor
  • 9 replies
  • Answer
  • June 21, 2025

Hi Tyler, yes it has been resolved, thank you. For info to others, there were two issues, one self-inflicted:

 - the spinning wheel on the TV subscription was due to an ad-blocker that was stopping progress

 - the Music subscription link didn’t work until I was sent a new one via PM (thank you for the help)

Thanks

M

Tyler
1 person likes this
  • Tyler
    Tyler
Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • Tyler
  • iD Mobile Employee
  • 4297 replies
  • June 23, 2025

Hey there ​@KneeDamage, we’re glad to hear all is sorted!

 

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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