You need to speak to a live chat agent who should be able to provide you with a working link.

https://idmobile.co.uk/live-chat

More info about the offer can be read below:

https://www.idmobile.co.uk/apple-subscriptions

Hi @Pixel-Pixie,

Welcome to the Community!

It looks like @WelshPaul has answered your query.

If you require further assistance, please let us know.

Kash

I spoke to Live chat over a month ago now and they said they would get the relevant department to contact me. Needless to say no-one has. I have to say you have the worst customer service I have ever encountered.  I signed up to id-mobile at the beginning of the year and still no promised Apple TV for 3 month period 

Hi @Pixel-Pixie,

Welcome to the Community!

If you still require assistance we can PM you here.

Please let us know and we can assist you further.

Kash

As mentioned above. I never had an answer after the time consuming live chat when I was promised my issue woukdbe resolved by a different department and answered by email.   The apply tv link I was originally sent no longer works.  When I first clicked on it to see how the thing operated(on the 7/9 I took a screenshot ) it clearly stated this offer was valid until 3/3/25. I did not claim or sign in in September as I was travelling and would not be able to watch it. When I tried to use on my return the link did not work.

Hi @Pixel-Pixie 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Nat

How do I reply by private message?

Hi @Pixel-Pixie 

Apologies, the option to reply should be available for you now. 

Please let us know if there are any issues. 

Thanks, 

Nat 

Hi - I have the same issue with the 3 month free Apple TV link not working. I have tried talking to the chat bot but cannot get it to understand the issue

Please can you advise how to get the link to work or get a new link

Hi ​@jonnyherbert10 

Thank you for getting in touch. 

We are very sorry to hear you are also experiencing an issue claiming the Apple offer. 

Can you please confirm if you  have received the email with the banner? If yes, what happens when you click on the link please? 

Thanks, 

Nat 

Hi - I’ve spoken at length with the support team - it seems the fault is with Apple believing I am an existing customer (I’m not) so the links will not work for me. Thanks for replying in the meantime. 

Thank you for getting back to us ​@jonnyherbert10 

We are sorry to hear that is the case. 

Nat