Hey there ​@dewarlg, sorry to hear that.

Have you received the email for Apple TV, and if so, what comes up when you click on it please?

Thanks,

Tyler

Nothing, just timer.

But the music link works ok 

Thank you.

Can you please check your junk/spam folders for the Apple TV email?

Nat 

Ok.. the link seems to work but I am offered a weeks trial , not 3 months..?

I had an apple phone so my details are already registered, will that make a difference?

I am also having issue redeeming apple tv+ offer, apple service says I need a redemption code and there isn’t one in the link just a shortcut to apple website which i cannot complete due to issues.

​@dewarlg ​@BaronGreenback 

Eligibility: This promotion is open to all UK residents aged 13 years or over (“Participants”). You must be a new or returning Apple subscription customer. This offer is not available to customers currently subscribed to these subscription services or customers who have redeemed an Apple services trial via previous iD Mobile, Carphone Warehouse or Currys offers.

Have you used the free trial before?

Kash

I am a new/returning apple subscriber and way over 13. I have opening a new account with apple while on the phone with apple and they say I need a redemption code. I tried via the email I got with ID Mobile and the link took me to an apple website but I cannot complete the process as it say I am paying via paypall account but my credit card details are via normal uk bank. On the advice from ID was it was an issue with apple. I cannot complete the process as I have no code to redeem it from ID Mobile company. I tried using Live chat within ID website but that is an automated system dealing with standard issue like bill', 'data allowance', 'how do I change my plan.

Thanks for explaining, ​@BaronGreenback 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Additionally, for when you need to access the live chat. If you type into the chat box ‘speak to an agent’ or select this option, you should get put through to a live advisor.

-Lauren

Many thanks Lauren