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Apple TV link not working.


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33 replies

  • Active Contributor
  • 9 replies
  • June 17, 2025

Hi, the link for the TV offer allows me to sign in to apple and press redeem but the next screen just has a spinning wheel. I’ve tried on 2 machines and several time with no success. 

the Music link gives the “missing UID” message mentioned above.

Would you please send me some working links? 

Thanks

M


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  • iD Mobile Employee
  • 414 replies
  • June 18, 2025

Hi ​@KneeDamage 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Anika


  • New
 Contributor
  • 1 reply
  • July 2, 2025

I am unable to redeem the apple tv offer because it keeps telling me I redeemed it already but I haven't! 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4929 replies
  • July 2, 2025

Hey there ​@Melders, sorry to hear that. Unfortunately, we have no control over the Apple promotions if it states you’ve already redeemed it, and you’ll need to contact Apple directly regarding this.

 

We can only assist with sending new links etc if the URL or a missing UID isn’t working for example. 

 

Thanks,

Tyler


  • New
 Contributor
  • 2 replies
  • July 7, 2025

Hi there, could I have a new link too - it says it has already been redeemed but I haven’t done it yet! Thanks!


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4929 replies
  • July 7, 2025

Hey there ​@Kitkat78, sorry to hear that. Is that all three links, or only one of them?

 

Thanks,

Tyler


  • New
 Contributor
  • 2 replies
  • July 7, 2025
Tyler C wrote:

Hey there ​@Kitkat78, sorry to hear that. Is that all three links, or only one of them?

 

Thanks,

Tyler

I’ve only tried the Apple TV - which doesn’t work (well, says it’s been redeemed).


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4929 replies
  • July 7, 2025

Hey there ​@Kitkat78, we’re sorry to hear that. We’re aware that numerous customers are having this issue currently, which we’ve raised to our technical team already and they’re looking into this. So we can look into this for you and add you to the examples list for resolution, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link:

 

https://community.idmobile.co.uk/inbox/overview

 

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.

 

Thanks,

Tyler