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appleTV subscription not working

M
New
 Contributor

Hi

I've been trying to use my free AppleTV subscription, however clicking on the redeem box in my ID mobile email take my to an Apple page that states 'UID not working or incorrect'.

Can someone help rectify this for me please?

Many thanks

Best answer by Kash

Hi @Matther01,

Did you receive any other emails from us regarding the Apple Services?

If so can you please test the link in those emails?

If you still have issues we can PM you for further assistance.

 

Kash

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    4 replies

    D
    New
 Contributor
    • dlfranks
    • New
 Contributor
    • 2 replies
    • June 29, 2024

    Yeah same, and nobody on the chat can help, not sure how they haven’t fixed this by now.

    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 4183 replies
    • July 12, 2024

    Hey there @Matther01 & @dlfranks, welcome to Community!

     

    What happens when you click on the link please?

     

    Can you send a screenshot?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New
 Contributor
    • Matther01
    • Author
    • New
 Contributor
    • 2 replies
    • July 12, 2024

     

    Kash
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash
    • iD Mobile Employee
    • 8193 replies
    • Answer
    • July 29, 2024

    Hi @Matther01,

    Did you receive any other emails from us regarding the Apple Services?

    If so can you please test the link in those emails?

    If you still have issues we can PM you for further assistance.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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