applied for 2 sims but only got one £30 giftcard

Can take upto 14 weeks

Hi Bne,

It's been 20 weeks now!

Thanks for replying though

I was quite happy with iD mobile, but with the total lack of help or interest from them I think I'll take our money elsewhere.

Did you use the same details when applying for a SIM only deal for your spouse, @markbenfleet? 

Perhaps the voucher offer was redeemable only once per customer application.

Hi andewhite,

I did use the same email address, but all the other details were my wife's, if I'm not eligible because of that then my business will be going somewhere where it's appreciated.

Okay, thanks @markbenfleet.

I guess switching to another provider might be the best option if iD Mobile’s customer service falls below your expectations. 

Hey there @markbenfleet, welcome to Community!

Was the £30 gift card offered directly via ourselves, or a third party?

Thanks,

Tyler

Hi Tyler,

It was offered by yourselves but I've just read the small print and it says only 'one per person', which is extremely annoying, as the sim wasn't for me, I just ordered it on behalf of my wife as she prefers me to deal with all the bills etc.

Hi @markbenfleet,

Can you please send us a screenshot or a link?

Unfortunately if you have already benefited from the promotion you won’t be able to qualify for another voucher if these are the terms of the promotion.

Kash

Hi Kash,

I've put on here the 2 screenshots of my purchase in my name on 9th June, and 2 screenshots in my wife's name (Janette) from 25th June. As I said before, my wife's application was all in her name apart from my email address.

Well I gotta agree with Mark on this one.

Both emails, although the 3rd screenshot doesn’t exactly show the £30 deal, appear to have the ‘lock in’ icon/logo with the ‘for the following offer’ text.

So at THAT time Mark would have rightly assumed both qualified for the offer.

Just saying

Hey there ​@markbenfleet, thank you for sending those.

So to confirm, how many contracts did you order, and how many were in your name, and your Wife’s name, just to double check?

Thanks,

Tyler

Hi Tyler,

I ordered 2 Sims 16 days apart, one in my name and the other in my wife's. I put my email address down as I was dealing with the purchase, and payments for both Sims come out of my bank account.

Hi ​@markbenfleet 

We’d recommend speaking directly to MSE/Giftcloud about their gift card offer(s) here.

Tom

Hi Tom,

I contacted giftcloud 5 days ago with no reply, I'll email them again.

I'd see if you can get clearer wording for both emails (showing the deal), screenshot those and attach them. I still stand by what I said earlier.

Thanks ​@markbenfleet please let us know how you get on. 

Nat 

Hi all, just to let you know that we have finally got the £30 gift card for my wife's mobile. Thank you to all who responded with advice, it just takes a bit of perseverance.

Merry Christmas to all

Mark & Jan

Brilliant news Mark (​@markbenfleet)

I’m happy to chime in from time to time if I think it’ll help others.

And a Merry Christmas to You, Jan and your family too

Anyway, thank you for letting us know, most of the time we never know.

Hi ​@markbenfleet 

Glad to hear Giftcloud were able to sort you out.

Tom