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At the end of the mobile contract

  • September 10, 2024
  • 3 replies
  • 500 views

What happens when the contract ends?

Does the amount changes or remain the same?

Best answer by Tom

Hi @Sirgius 

 

I’d recommend the same as @andewhite here.

 

Your plan would continue as it is until the account holder decides to do something else with it, whether that be;

 

  • Upgrade to a new device (Available in the final 60 days of a 24 month device plan)

 

  • Upgrade to a SIM only plan (Available once your contracted period has ended)

 

  • Cancelling your plan (Either via 30 day disconnection or PAC code)

 

Tom

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3 replies

andewhite
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  • Platinum 
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  • 12353 replies
  • September 10, 2024

When the minimum term of your contract finishes, you’ll carry on paying at the same monthly rate, @Sirgius

You can change to another (cheaper) iD plan, after the minimum term finishes.

FYI, your iD contract doesn’t end until it’s cancelled by one of the parties. 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • Answer
  • September 11, 2024

Hi @Sirgius 

 

I’d recommend the same as @andewhite here.

 

Your plan would continue as it is until the account holder decides to do something else with it, whether that be;

 

  • Upgrade to a new device (Available in the final 60 days of a 24 month device plan)

 

  • Upgrade to a SIM only plan (Available once your contracted period has ended)

 

  • Cancelling your plan (Either via 30 day disconnection or PAC code)

 

Tom


Hi, how would I know when my contract coming to end?

I would like keep just the sim and how much is am going to pay?

To be honest very poor customer service and complicated. 

Hope it some one will answer.